Telesales Representative

Company Description Lifespark Technologies is a healthcare technology company focused on solutions for neurological conditions, focused on Parkinson’s Disease. The team combines clinical insight with innovation to develop tools that improve therapy, monitoring, and recovery outcomes. Based in Mumbai, India, Lifespark is one of the most promising startups in the Assistive Technology space in India and has been honoured with several National and International awards. Candidates can learn more about the company’s work and culture through its blog and social media presence.

Role Description The Telesales Representative role at Lifespark Technologies is a full-time, on-site position based in Mumbai. This role involves making outbound calls to prospective and existing customers, explaining product features and benefits, and guiding them through the sales process. The representative will handle inbound inquiries, follow up on leads, and maintain accurate records of interactions and sales activities in the CRM system. Daily responsibilities include understanding customer needs, coordinating with internal teams when necessary, and providing clear information about pricing, promotions, and product suitability. The role also includes meeting sales targets, participating in regular training sessions, and contributing feedback to improve sales scripts and customer engagement strategies.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken English and the ability to explain complex information simply.
• Candidates should possess Customer Service and Customer Support skills to manage inquiries, resolve concerns, and maintain a positive customer experience.
• Candidates should possess Sales skills, including lead qualification, persuasion, negotiation, and closing techniques.
• Candidates should possess Training-related skills, such as the ability to absorb product knowledge and share best practices with peers when required.
• Additional beneficial qualifications include familiarity with healthcare or medical products, experience with CRM tools, goal-oriented work habits, and the ability to work effectively in a fast-paced, target-driven environment.
• A minimum of a high school diploma; a bachelor’s degree in business, marketing, or a related field is an advantage.