Customer Care Executive

Company Description Alike is a social travel marketplace that transforms how people share, discover, plan, and book travel experiences. The platform connects global travelers with travel content creators, making it easy to explore unique trips and book directly from inspiring content. Travelers can use Alike’s trip planner to organize their journeys end-to-end without switching between multiple websites. Alike also empowers travel content creators to earn income through personalized online studios by making their content bookable and sharing revenue from bookings influenced by their work. The company is focused on disrupting the traditional travel industry and building a community-driven way to enjoy travel.
Role Description The Customer Care Executive is a full-time, on-site role based in Mumbai. This role involves responding to customer queries across multiple channels, providing accurate information about Alike’s platform, and guiding travelers through the discovery, planning, and booking process. The Customer Care Executive will handle issue resolution, manage escalations professionally, and follow up to ensure high customer satisfaction. Day-to-day responsibilities include maintaining detailed records of interactions, collaborating with internal teams to address customer feedback, and supporting sales conversions by explaining product features and benefits. The role also requires proactive communication to build trust with travelers and content creators and to reinforce Alike’s customer-centric approach.
Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with experience handling inquiries and resolving issues efficiently.
• Candidates should possess skills in Customer Satisfaction, including the ability to manage expectations, follow up consistently, and improve the overall customer experience.
• Candidates should possess excellent Communication skills, both verbal and written, to interact clearly and professionally with diverse customers.
• Candidates should possess foundational Sales skills, with the ability to identify opportunities, explain offerings, and support conversions without being overly pushy.
• Prior experience in customer-facing roles, ideally in travel, e-commerce, or tech platforms, is beneficial.
• Ability to work on-site in Mumbai, manage time effectively, and use CRM or ticketing tools is preferred.
• A diploma or bachelor’s degree in any discipline is advantageous, though relevant experience in customer care can be considered in lieu of formal education.