Customer Care Executive

Company Description Waferchips Techno Solutions Private Limited is a medical technology company focused on advanced cardiac monitoring solutions. Based in Kollam, Kerala, the organization designs wearable biosensing devices and AI-enabled analytics that help clinicians detect and manage arrhythmias more accurately. Its flagship product, Biocalculus, offers extended ambulatory ECG monitoring through patient-centric design and cloud-based intelligence, providing clear, actionable clinical insights. Waferchips collaborates with cardiologists, hospitals, and diagnostic centers to deliver reliable, cost-effective tools that enhance cardiac care and improve patient outcomes. Guided by innovation and accessible design, the company is committed to expanding access to high-quality cardiac diagnostics across India.

Role Description This is a full-time remote role for a Customer Care Executive. The role involves handling inbound and outbound customer interactions, responding to queries about products and services, and providing timely support to clinicians, patients, and institutional partners. The Customer Care Executive will log, track, and resolve issues, coordinate with internal teams for escalations, and ensure accurate documentation of calls and follow-ups. The role also includes guiding customers through device usage, application features, and service processes, while maintaining high standards of professionalism and empathy. The position contributes directly to customer satisfaction and retention by delivering clear communication, proactive support, and consistent service quality.

Qualifications

• Customer Support and Customer Service skills to manage inquiries, troubleshoot issues, and ensure smooth service experiences.
• Customer Satisfaction skills with a focus on empathy, problem-solving, and relationship-building to enhance overall user experience.
• Strong Communication skills, including clear verbal communication in English; proficiency in additional regional languages like hindi and malayalam is an advantage.
• Sales skills to identify upselling or cross-selling opportunities and support customer onboarding and product adoption.
• Prior experience in a customer-facing role, preferably in healthcare, medical devices, or technology-based services.
• Ability to work independently in a remote environment, manage time effectively, and use CRM or ticketing tools efficiently.
• Basic technical aptitude to understand wearable devices, mobile applications, and cloud-based platforms.
• Minimum of a diploma or bachelor’s degree in any discipline; relevant certifications in customer service or sales are a plus.