Customer Care Executive

In 2006, AQUANT started providing more than just basic sanitary ware and bathroom fixtures to the Mumbai market by actively seeking out exclusive and innovative products. The company’s founders realized the need for exclusive, fashion forward products in the world of bath design. Thus began the progression of traveling the world to visit factories for the latest designs, quality materials and workmanship. Within a decade, the brand has expanded over 300 dealers with presence in 52 cities and towns across India.

Customer Service Responsibilities list:

·      Manage incoming phone calls

·      Identify and assess customers’ needs to achieve satisfaction

·      Build sustainable relationships and trust with customer accounts through open and interactive communication

·      Provide accurate, valid and complete information by using the right methods/tools

·      Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·      Keep records of customer interactions, process customer accounts and file documents

·      Follow communication procedures, guidelines and policies

·      Take the extra mile to engage customers

Requirements and skills

·      Proven customer support experience or experience as a Client Service Representative

·      Track record of over-achieving quota

·      Strong phone contact handling skills and active listening

·      Familiarity with CRM systems and practices

·      Customer orientation and ability to adapt/respond to different types of characters

·      Excellent communication and presentation skills

·      Ability to multi-task, prioritize, and manage time effectively

Working Day : Mon - Sat

Interested candidate can send resume at hr@aquantindia.com