Customer Support Executive - Pune

Dear Applicants,

Greetings from PineQ Lab Technology!

We are hiring for one of our clients in Pune for an E-commerce Process!

Candidates with experience in Quick Commerce / E-commerce companies or International Customer Support are welcome to apply.

If you have strong communication skills and relevant customer support experience, this could be a great opportunity for you.

Come and join our team!

Designation: Customer/Seller Support Executive

Hiring Details

· Process: Email Process/Blended/Chat

· Location: Pune, Kharadi Bypass

· Working Days: 5.5 Days a Week

· Shift: Rotational Shifts

· Week Off: Rotational

· Cab Facility: Both-way cab facility available

Job Responsibilities

• Handle seller queries and provide effective resolutions through customer support.
• Assist E-Commerce Business sellers with account, order, payment, listing, and other platform-related concerns.
• Identify issues, troubleshoot them, and ensure timely resolution.
• Maintain high-quality customer interactions and meet process SLAs.
• Document customer interactions accurately in the system.
• Escalate complex issues to the appropriate team when required.

Candidate Eligibility

· Candidates from E-commerce Seller Support / International Experience

· B2 communication is required.

· Both International and Domestic customer service experience into e-commerce will be considered.

· If the Candidate is from a non-e-commerce background then B2+ communication is required, and the candidate should have International Customer Service experience.

Selection Process:

HR Interview → Operations Interview → Written Versant Assessment

Important

• Work from Office – Pune.
• Candidates must be comfortable with rotational shifts and rotational week-offs.
• Immediate joiners only.
• Budget: 3 LPA (Negotiable)

Share your updated CVs at: khushi.agarwal@pineqlab.com

Open to referrals.