Customer Care Executive

We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website

1.    ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise.

1. Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.
2. Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .
3. Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias. 

5.    Proper inventory levels at the backend are maintained and nothing is showing out of stock.

6.    Ensuring the visual aesthetics online are aligned.

7.    Always working on making the website more content right and engaging.

8.    Competitor Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting.

9.    Analysis on sales, margins, discounts, and inventory related analysis.

10. Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase.

11. Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing.

12. Understanding of analytical and reporting skills.

1. Data driven who can create reports for queries addressed v/s converted in qty & value.
2. Fashion background is an added advantage. Specially from institutions like NIFT or ISDI.
3. Maintain & develop client relationships through an individual; approach, leveraging also on CRM & Digital tools

Skills

·      Business driven

·      Leadership and ability to motivate and influence people

·      Strong customer service mindset

·      Natural ability to welcome our client

·      Confident, enthusiastic and positive

·      Mature and assertive

·      Market and product knowledge/passion

·      Interest in luxury/fashion, art and design

·      Excellent Communication & Interpersonal Skills

·      Passion for human relations & sales

·      Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.

·      Understanding of commercial awareness. Strong interest in E-commerce and salesmanship.

·      Knowledge of styling and how to put looks together

·      Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting.

·      1 to 2 years of merchandising or controlling experience, preferably in an E-commerce environment.

·      Ensure to be up to date in fashion trends and competitors

·      Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact environment.

·      Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.

·      Ability to work under pressure.

·      Should be flexible, ambitious, competitive, humble, open-minded and a fast learner.

·      You enjoy working in a fast-growing organization, with many different contacts.

·      Creative, enthusiastic with a drive to succeed.

·      Must be detail-oriented and able to manage multiple tasks simultaneously.

·      Prior experience in merchandising, buying, category management along with range development will be added advantage

·      Qualification:

• Bachelor’s Degree in Marketing / Business/Retail Management degree or equivalent is a plus