Customer Experience Executive

About:

EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused

Customer Experience Executive to join our team. This role is responsible for handling

customer interactions across multiple platforms, ensuring timely resolution of queries,

maintaining accurate records, and acting as a coordination point between internal teams.

At EDT, we strongly believe that exceptional customer service starts with respecting and

empowering our employees. We offer a professional, disciplined, and supportive work

environment where individuals are encouraged to grow, learn, and take ownership of their

responsibilities.

Key Responsibilities:

• Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media platforms in a professional and empathetic manner.
• Provide live product demonstrations to customers and guide them through product features and usage.
• Prepare and maintain accurate records of all customer tickets and interactions.
• Reach out to abandoned checkout customers to understand their concerns or reasons for not completing the purchase.
• Ensure regular and timely follow-ups on all open and pending customer tickets until closure.
• Prepare weekly and monthly reports on customer queries, trends, and key observations.
• Manage end-to-end coordination between the Customer Experience team, Product team, and Logistics team to ensure smooth resolution of issues.
• Maintain a high standard of communication, professionalism, and problem-solving in all interactions.

Required Skills & Competencies:

• Strong verbal and written communication skills.
• Good problem-solving and analytical thinking ability.
• Customer-centric mindset with attention to detail.
• Ability to manage multiple tasks and follow up effectively.
• Basic understanding of customer support tools and reporting (training will be provided where required).
• Ability to work collaboratively with cross-functional teams.

Experience:

• Prior experience in customer service or customer support is preferred but not mandatory.
• Freshers with the right attitude, communication skills, and willingness to learn are welcome to apply.

Qualifications:

• Graduate in any discipline (preferred).
• Qualification requirements are flexible and can be discussed based on the candidate’s skills and experience.

Work Details:

• Employment Type: Full-time
• Working Hours: 10:00 AM to 7:00 PM
• Working Days: Monday to Saturday
• Work Location: Kamala Mills, Lower Parel, Mumbai

Why Join EDT:

• Professional and respectful work culture
• Clear processes and structured learning
• Opportunity to work with a growing consumer-focused brand
• Equal importance is given to customer satisfaction and employee well-being