Customer Support Executive

Role: Customer Support Executive

Department: Sales & Business Development

Job Type: Full-Time (No travel required)

Experience: 1-2 years

Education UG: Any Graduate

Location: Moshi,Pune (In-Office) 6 days working!!

Candidate Profile & Requirements

 Experience: 1 to 2 years of relevant experience in client handling, customer support, marketplace

operations, or inbound business coordination (preferably within FMCG, D2C, or e-commerce).

 Communication Skills: Flawless written and spoken English communication. Ability to write clear,

polished emails and engage professionally over digital channels.

 Work Ethic: Strong multitasking ability, high attention to detail, and a structured approach to tracking

orders and client conversations.

 Work Model: Dedicated in-office role from our Pune facility (no travel required).

Role Overview

We are seeking an articulate, proactive, and detail-oriented Business Development & Marketing

Executive to manage incoming client relationships, marketplace order workflows, and front-line customer engagement. This role focuses entirely on inbound inquiries, client nurturing, and operational order execution with exposure to social media and influencers. There is no outbound hard selling, cold calling, or field travel involved.

Key Responsibilities

1.Inbound Business Development & Client Handling

 Manage and convert inbound inquiries from corporate gifting clients, one-time bulk buyers, cafes,

and institutional accounts.

 Understand client requirements, prepare clear commercial quotes, and coordinate dispatch schedules.

 Maintain relationship records and facilitate repeat orders from existing institutional and gifting

partners.

2.Marketplace & B2C Order Management

 Oversee daily B2C order flows across major e-commerce platforms (Amazon, Flipkart, Smytten,

etc.).

 Track dispatch timelines, monitor delivery metrics, and resolve transit-related escalations with

operations and logistics teams.

3.Customer Communication & Brand Reputation

 Manage and respond to direct customer inquiries, order updates, and product queries across Instagram,

direct messages, and official brand email channels.

 Resolve customer issues with high responsiveness, empathy, and professional brand tone to ensure

positive customer sentiment.

 Reaching out to influencers to increase brand awareness.