Customer Support Specialist

Customer Support Specialist | Rotoris

Location: Gurugram

Experience: 1–3 Years

Employment Type: Full-time

About Rotoris

Rotoris is a contemporary watch brand built for those who become more. We create timepieces that combine distinctive design, craftsmanship and a strong sense of individuality.

We’re looking for a Customer Support Specialist who can be the voice of Rotoris for our customers and ensure every interaction reflects the quality of our brand.

What You’ll Do

• Handle customer queries through WhatsApp, calls, email and other support channels.
• Assist customers with orders, deliveries, returns, exchanges, warranties and product-related queries.
• Provide quick, clear and polite resolutions while maintaining a premium customer experience.
• Coordinate with internal teams such as Operations, Logistics, Sales and Finance to resolve customer concerns.
• Track customer complaints and ensure timely follow-ups and closures.
• Maintain accurate records of customer interactions and support tickets.
• Identify recurring customer issues and share insights with the team to improve the overall customer experience.
• Handle escalations professionally and ensure customers feel heard and valued.
• Support customers with product information, usage and basic troubleshooting.
• Maintain Rotoris’ tone of voice and service standards across every customer interaction.

What We’re Looking For

• 1–3 years of experience in Customer Support, Customer Experience or a similar role.
• Excellent communication skills in English and Hindi.
• Strong written and verbal communication.
• Good problem-solving and follow-up skills.
• Customer-first mindset with patience and empathy.
• Ability to manage multiple queries and priorities efficiently.
• Comfortable working with WhatsApp, email, CRM/helpdesk tools and basic Excel/Google Sheets.
• Strong attention to detail and ownership of tasks.
• Experience in D2C, e-commerce, fashion, lifestyle or premium/luxury brands will be a plus.