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ServiceNow Developer

TriluxTech
Remote - India
  Job Expired
Full-timeRemote6+ yrs
6ds ago0 view0 clicked apply
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Role-Senior ServiceNow Developer

Location- Remote


The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.


Mandatory Skills - ITSM & HRSD / SAM / HAM . Also experience in Service portal / Employee Center


Key Responsibilities


Delivery & Work Management

  • Own and prioritize incidents, requests, and enhancements aligned to business SLAs
  • Ensure high-quality, on-time delivery across all ServiceNow workstreams

Team Leadership

  • Lead, mentor, and manage ServiceNow developers and admins
  • Allocate work based on skills, capacity, and priorities

Customer & Stakeholder Management

  • Act as primary customer interface
  • Translate business needs into scalable platform solutions
  • Provide proactive updates and drive customer satisfaction

Technical Leadership & Platform Ownership

Solution Design & Governance

  • Oversee end-to-end ServiceNow solution design and implementation
  • Ensure adherence to best practices, scalability, and platform standards

Tier 3 Escalation / Full-Stack Troubleshooting

  • Act as L3 escalation for complex issues
  • Debug script includes, business rules, and integration failures impacting global operations

Automation & Integration

  • Lead integrations using Service Graph Connectors (SolarWinds, Intune, Jamf)
  • Drive CMDB automation and reduce manual operational effort

Employee Experience (UX/UI)

  • Deliver modern UI via Employee Center (ESC)
  • Oversee widget development and CSS for consumer-grade experiences

Platform Governance & Lifecycle

Upgrade Strategy

  • Own platform upgrades (e.g., Zurich release)
  • Manage skipped records, regression testing, and stabilization

Environment Management

  • Define and manage clone-back and backup strategy
  • Ensure non-prod environments remain aligned with Production

Continuous Improvement

  • Drive automation, workflow optimization, and platform enhancements

Operations & Reporting

  • Track KPIs, delivery metrics, and team performance
  • Provide concise reporting and actionable insights to leadership



Qualifications

  • 6+ years on ServiceNow (ITSM, ITOM, HRSD, etc.)
  • Strong customer-facing experience
  • CSA (required) | CIS / CAD (preferred)


Technical Skills

  • ServiceNow configuration, scripting, integrations (REST/SOAP)
  • Strong JavaScript and ITIL process knowledge

Core Competencies

  • Leadership with hands-on execution
  • Strong problem-solving and ownership mindset
  • Excellent communication and stakeholder management
  • Ability to operate in fast-paced, enterprise environments


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