Client Servicing Manager

Job Title: Client Servicing Manager

Working Hours: Full Time, 10:30AM-6:30PM (Two Saturdays off per month) 

Location: Bengaluru, Sanjaynagar 

Job Type: Full-time 

About Us: White Massif Event Management Co is a company based in Bengaluru. Our team of creative specialists, designers, and planners work together to bring ideas to life. We have over ten years of experience in event management and specialise in corporate events. Our goal is to provide unforgettable event experiences that exceed expectations and create lasting memories. 

Job Role: 

We are seeking an experienced and strategic-minded professional to join our team as the Client Servicing Manager. As the key liaison between our clients and our internal teams, the successful candidate will play a crucial role in ensuring seamless communication, understanding client needs, and delivering exceptional event experiences. 

Job Responsibilities: 

1. Client Relationship Management: 

- Build and maintain strong relationships with clients, understanding their objectives and expectations. 

- Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly. 

2. Project Coordination: 

- Collaborate with internal teams, including Event Planning, Production, and Creative, to ensure all client requirements are understood and executed effectively. 

- Oversee the end-to-end process of event planning, ensuring timely delivery and adherence to quality standards. 

3. Strategic Planning: 

- Work closely with clients to understand their business goals and propose innovative event solutions that align with their objectives. 

- Provide strategic insights to clients regarding event trends, technology, and best practices. 

4. Budget Management: 

- Develop and manage budgets for client projects, ensuring financial targets are met. 

- Identify cost-effective solutions without compromising the quality of the event. 

5. Quality Assurance: 

- Ensure the delivery of high-quality events that exceed client expectations. 

- Conduct post-event evaluations and gather feedback for continuous improvement. 

6. Team Leadership: 

- Lead and inspire a team of client servicing professionals, fostering a collaborative and positive work environment. 

- Provide guidance, coaching, and professional development opportunities for team members. 

Qualifications: 

- Bachelor's degree in Business, Marketing, Event Management, or a related field. 

- Must have experience of 2-3 years in Events (Preferred Corporate events) . 

- Should be willing to travel to other cities. 

- Proven experience in client servicing and project management within the event management industry. 

- Strong communication, negotiation, and interpersonal skills. 

- Excellent organizational and multitasking abilities. 

- Strategic thinking and problem-solving skills. 

- Should be proficient with PPT’s and excel. 

- Familiarity with event technology trends and solutions. 

- Leadership experience with the ability to motivate and manage a team. 

Work experience and skills 

Preferred experience- 3year- 5years