SAP OTC/MM Functional Consultant

SAP MM Functional Consultant (OTC/O2C) order to cash.

Location: Hyderabad India

Offshore contract

5-6 years experience

Role & responsibilities

Sales & Distribution Support: Provide day-to-day functional and operational support for the end-to-end Order-to-Cash (O2C) process in SAP S/4HANA and ECC SD, including sales order processing, pricing, credit management, Available-to-Promise (ATP), delivery processing, shipping, billing, output management, and integrations with MM, WM, and FI.

Integration & Data Integrity: Monitor, support, and troubleshoot integrations between SAP and legacy or third-party systems, ensuring data accuracy and business process continuity. Proactively identify and resolve issues impacting integrations with SAP modules (FI, MM, WM) and external systems such as EDI and logistics platforms.

Incident & Problem Management: Perform incident triage, root cause analysis, and problem management to ensure timely resolution of production issues in accordance with established SLAs. Escalate critical issues as needed and drive permanent corrective actions.

Technical Collaboration: Work closely with ABAP, BASIS, middleware, and integration teams to resolve issues related to interfaces, enhancements, reports, workflows, and background jobs.

Testing & Quality Assurance: Support regression testing, patch validation, change impact assessments, and User Acceptance Testing (UAT) to ensure system stability and quality for SAP SD processes.

Change & Release Support: Assist with change requests, minor enhancements, deployment activities, testing, documentation, and knowledge transfer to ensure successful implementation of system changes.

Documentation & Continuous Improvement: Create and maintain support documentation, standard operating procedures (SOPs), and knowledge articles. Analyze recurring issues, recommend process improvements, and implement preventive measures to improve operational efficiency.

Business Partnership: Collaborate with business stakeholders to understand operational needs, provide regular status updates, and deliver a high level of customer service and support.

Global Operations Support: Participate in on-call rotations and provide extended support as needed to ensure seamless operations across the Americas, EMEA, and APAC regions