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Ecommerce Customer Support & Operations Executive – Shopify

Ganesh Trading C.
Remote - India
Full-timeOn-site
2ds ago0 view0 clicked apply
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We are looking for an experienced Ecommerce Customer Support & Operations Executive to join our team.

This role is specifically for candidates who have hands-on experience working with Shopify-based ecommerce stores and handling direct-to-customer online store operations.

Important: We are only looking for candidates with Shopify ecommerce experience. Experience limited to Amazon, Flipkart, eBay, Meesho, Myntra or other marketplaces will not be considered relevant for this role.


Key Responsibilities
  • Handle customer enquiries through email and live chat
  • Assist customers with product information, order status, delivery, returns, refunds and warranty enquiries
  • Manage and process orders through Shopify
  • Review customer orders and resolve order-related issues
  • Coordinate with warehouse, shipping and fulfilment teams
  • Handle order cancellations, returns, exchanges and refunds
  • Update customer and order information in Shopify
  • Monitor delayed, failed or problematic deliveries and follow up accordingly
  • Communicate professionally with customers and provide timely resolutions
  • Maintain records of customer issues and resolutions
  • Support day-to-day ecommerce store operations
  • Identify recurring customer or operational issues and report them to the team
  • Work with internal teams to improve the overall customer experience


Required Experience
  • Previous experience in Ecommerce Customer Support & Operations
  • Strong hands-on experience with Shopify
  • Experience managing orders directly through Shopify Admin
  • Experience handling customer support for a DTC ecommerce website
  • Experience with shipping and logistics operations, including creating shipping labels, tracking shipments and coordinating with courier partners
  • Good understanding of order fulfilment, shipping, returns, refunds and cancellations
  • Strong written English communication skills
  • Good attention to detail and problem-solving skills
  • Ability to manage multiple customer enquiries and operational tasks efficiently


Shopify Experience Required

Candidates should be comfortable working with:

  • Shopify Admin
  • Order management
  • Customer profiles
  • Refunds and cancellations
  • Order edits
  • Discounts
  • Fulfilment and tracking information
  • Product and inventory information
  • Basic understanding of Shopify apps used for ecommerce operations


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