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Assistant Manager/ Deputy Manager - Destination & Hotel Operations Specialist

tripjack
Delhi, DL, IN
Full-timeOn-site5 - 10 yrs
9hrs ago0 view0 clicked apply
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About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Assistant Manager/ Deputy Manager - Destination & Hotel Operations Specialist
Location: New Delhi, Connaught Place
Experience: 5-10 years
Education: Any Graduate

Job Summary:
We are looking for an experienced Destination Operations professional with strong expertise in Maldives and Mauritius, along with a good understanding of other international holiday destinations. The role will be responsible for managing end-to-end destination operations, ensuring seamless execution of itineraries, bookings, guest requirements, and on-ground arrangements.

Job Responsibilities:
  • Destination Expertise: Strong operational knowledge of Maldives and Mauritius and destination-specific procedures.
  • Hotel & Supplier Relations: Develop and maintain strong professional relationships with hoteliers, resort teams, DMCs, and other suppliers to ensure smooth operations and excellent service.
  • Competitive Pricing & Negotiation: Ability to source and negotiate competitive hotel rates and value-added benefits, ensuring pricing matches or beats market expectations while maintaining healthy margins.
  • Worldwide Hotel Expertise: Good knowledge of international hotel businesses and properties across major global destinations, with the ability to recommend suitable hotels based on client requirements, budget, and preferences.
  • Operations Management: Handle end-to-end hotel operations, including reservations, confirmations, amendments, cancellations, upgrades, special requests, rooming lists, and guest requirements.
  • Partner Coordination: Coordinate effectively with internal teams, hotels, and suppliers to ensure seamless guest experiences and timely resolution of operational issues.
  • Problem Solving: Proactively handle operational challenges and provide quick, practical solutions while maintaining strong relationships with both clients and suppliers.

Required Skills & Qualifications:
  • Strong expertise in Maldives & Mauritius hotel/resort operations
  • Excellent hotelier and supplier relationships
  • Strong negotiation and rate-comparison skills
  • Good understanding of global hotel markets
  • Excellent communication and coordination skills
  • Strong attention to detail and follow-up
  • Ability to work under pressure and meet deadlines
  • Customer-focused approach with a strong sense of ownership
  • Good knowledge of hotel contracts, inclusions, promotions, upgrades, and value-added benefits




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