Manager - Travel Desk

Position Summary: The Manager – Travel Desk is responsible for managing the organization's official travel requirements, ensuring seamless, cost-effective, and policy-compliant travel arrangements for employees and business visitors. The role serves as the primary point of contact for travel bookings, vendor management, financial processes, and travel administration.

Key Responsibilities:

• Serve as the primary point of contact for employees regarding official travel requirements, providing guidance on travel policies, procedures, compliance, and regulations.
• Coordinate and process domestic and international travel arrangements, including air, rail, hotel accommodations, local transportation, and other travel-related services through approved vendors.
• Ensure all travel bookings comply with organizational policies and budgetary guidelines.
• Manage travel desk operations and provide timely support for itinerary changes, cancellations, and emergency travel requirements.
• Handle travel-related finance and accounting processes, including invoice verification, reconciliation, expense tracking, and budget monitoring.
• Maintain vendor databases and trackers for travel agencies, airlines, hotels, and transport providers.
• Process vendor invoices and payments in coordination with the Finance department.
• Schedule, coordinate, and maintain records of periodic vendor performance reviews and service evaluations.
• Maintain accurate travel records, reports, and MIS for management review.
• Coordinate with internal stakeholders and external service providers to ensure efficient travel support.
• Identify opportunities for cost optimization and process improvements within travel operations.
• Ensure confidentiality and proper handling of employee travel and business information.
• Perform other travel and administrative duties as assigned.

We are an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all qualified candidates without discrimination based on gender, race, religion, nationality, age, disability, or any other legally protected characteristic. We value diversity and believe that an inclusive workplace enables our people and organisation to thrive.