Process Associate
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# Hiring Alert!
Please mail in your profiles along with your Current CTC & Notice Period to agoshr@agosaviation.com
A. ROLE SUMMARY
Responsible for verifying air cargo transactions to ensure all applicable revenue is accurately captured, rated, billed, and supported by operational documentation. The role focuses on identifying revenue leakage, billing discrepancies, missed charges, and process gaps, while coordinating with Operations, Commercial, Finance, Billing, and airline teams for resolution.
C. KEY POSITION RESPONSIBILITIES
- Audit cargo shipments, AWBs, operational records, and billing transactions.
- Verify freight, handling, storage, screening, special cargo, ULD, and other applicable charges.
- Identify undercharges, missed charges, incorrect rates, and revenue leakage.
- Reconcile operational activity against billing records.
- Investigate and track exceptions through to closure.
- Maintain audit evidence and verification records.
- Prepare daily/weekly/monthly revenue verification reports.
- Analyse recurring discrepancies and identify root causes.
- Support revenue recovery and implementation of preventive controls.
- Recommend process improvements and opportunities for automation.
Qualifications Academics & Professional Certification:
Bachelor's degree
IATA Certifications in Cargo Reservation and/or Cargo Sales will be a plus.
Work Experience
1-3 years of proven experience in cargo reservation and/or cargo operations, preferably in an airline setting
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