Business Head

BUSINESS HEAD – COWORKING & FLEXIBLE WORKSPACE

Location: Andheri east, Mumbai | Employment Type: Full-Time | Reporting to: Promoters / Management

About the Role

We are looking for an experienced, dynamic and entrepreneurial Business Head – Coworking & Flexible Workspace to build, launch and lead a new premium coworking and flexible workspace business in Mumbai.

This is a founding leadership position. The premises, furniture and basic infrastructure are already in place. The selected candidate will be responsible for building the complete business ecosystem around the physical space and taking the venture from pre-launch stage to a successful, professionally managed and profitable operation.

The ideal candidate should have experience in coworking, flexible workspaces, serviced offices, commercial real estate, hospitality, business centres or related industries, with strong capabilities in business development, sales, operations, team building and P&L management.

Key Responsibilities

1. Business Development & Launch

* Develop the business model, positioning and go-to-market strategy.

* Conduct market and competitor analysis and identify target customer segments.

* Define workspace products including private offices, dedicated desks, hot desks, meeting rooms, managed offices and virtual office solutions.

* Develop pricing, packages, membership structures and commercial policies.

* Prepare and execute the complete pre-launch and launch plan.

2. Build the Business Ecosystem

* Establish SOPs, systems, processes and operating standards.

* Implement CRM, coworking management, access-control, billing and reporting systems.

* Develop customer onboarding, membership agreements, billing, collections and renewal processes.

* Establish vendor, security, housekeeping, maintenance and facility-management systems.

* Create a professional customer-service and escalation framework.

3. Sales & Revenue

* Build and lead the sales strategy and sales pipeline.

* Set occupancy, revenue and customer-acquisition targets.

* Develop direct sales, corporate sales, broker, channel and referral networks.

* Build relationships with corporates, SMEs, startups, professionals and entrepreneurs.

* Lead negotiations for major accounts and managed-office requirements.

* Drive occupancy, renewals, upselling and cross-selling.

4. Marketing & Brand

* Develop the brand positioning and value proposition.

* Plan digital marketing, social media, website and lead-generation activities.

* Create sales presentations, brochures and marketing material.

* Build partnerships with business communities, professional networks and relevant organizations.

* Organize networking events and initiatives to create awareness and community engagement.

5. Centre Operations & Customer Experience

* Take overall responsibility for day-to-day centre operations after launch.

* Ensure high standards across front office, housekeeping, security, IT, maintenance and facilities.

* Develop a premium and hospitality-oriented customer experience.

* Establish feedback, complaint-resolution and customer-retention systems.

* Build an active professional community through events and member engagement.

6. Team Building

* Design the organization structure and recruit the required team.

* Build teams across sales, operations, community management, front office and administration.

* Establish KPIs, incentives, training and performance-management systems.

* Create a culture of accountability, professionalism and customer service.

7. Financial & P&L Responsibility

* Prepare budgets, revenue forecasts and operating plans.

* Manage pricing, costs, collections and receivables.

* Monitor occupancy, revenue, operating expenses and profitability.

* Provide regular performance reports and business insights to management.

* Take ownership of achieving agreed revenue and profitability targets.

8. Strategic Partnerships & Growth

Develop relationships with corporates, real estate consultants, HR firms, startups, professional organizations, technology providers and other strategic partners to create additional customer-acquisition channels and value-added services.

Ideal Candidate

* 8–15 years of relevant experience, preferably with substantial exposure to coworking, flexible workspace, serviced offices, commercial real estate, hospitality or business centres.

* Proven experience in launching, building or scaling a workspace business.

* Strong sales, business-development and negotiation skills.

* Commercially strong with experience handling revenue targets or P&L.

* Experience recruiting and managing teams.

* Strong understanding of the Mumbai commercial real-estate and business ecosystem.

* Excellent communication, relationship-management and leadership skills.

* Entrepreneurial, hands-on and highly accountable.

* Ability to work independently and build systems from scratch.

Candidates who have launched a coworking or flexible workspace from the pre-opening stage will be strongly preferred.

What This Role Offers

This is an opportunity to become the founding business leader of a new flexible workspace venture. The successful candidate will have significant ownership in building the brand, business model, team, sales engine, operating systems and customer ecosystem, while working closely with the promoters and management.

We are looking for a business builder—not just an operations manager.

Key Attributes: Entrepreneurial | Commercially Driven | Strategic | Hands-On | Customer-Focused | Relationship-Oriented | Accountable | Innovative