L3 Technical Support Engineer

Company Description Datacipher Solutions Pvt Ltd is a system integrator and consulting services provider specializing in networking and security solutions. Founded in 2009, the company serves a diverse global client base across multiple continents and industry verticals. Datacipher focuses on solving complex networking challenges through a highly skilled technical team that enjoys working on advanced projects. The company offers end-to-end services, including solution design, supply, implementation, training, and support, with a strong commitment to service quality. Datacipher has received multiple industry awards, including Juniper Networks’ Worldwide Highest Customer Satisfaction Award in 2015 for its quality service delivery.

Key Responsibilities: - Deploy and oversee data center network infrastructure - Offer L2/L3 troubleshooting and incident resolution - Maintain and update Junos OS on Juniper devices - Troubleshoot network reachability and configuration issues - Manage EVPN-VXLAN and IP Fabric environments - Handle escalations and critical incidents independently - Collaborate with clients and OEMs to ensure high service standards - EAectively manages the team and handles escalation issues. Closely monitors CR and SR activities, tracks team schedules, and ensures all assigned tasks are completed on time.

Qualifications

- Hands-on experience with Juniper ACX, QFX, and EX series switches - Proficiency in VLANs, STP/RSTP, ACLs, and firewall filters - Knowledgeable in Junos OS upgrade procedures - Deep understanding of routing protocols such as OSPF and BGP - Experience in handling EVPN-VXLAN, IP Fabric Underlay, and Overlay networks - Proficient in day-to-day data centre operations, including DC/DR activities - Ability to swiftly resolve issues with minimal supervision - Skilled in managing escalations and high-severity incidents - Willingness to work flexible hours and rotational shifts - Strong client and OEM stakeholder management abilities - Proactive and solution-oriented approach - JNCIP-DC and JNCIP-ENT Certification and Hands on practice - Managing skills, team management and work progress report, weekly review meeting and daily standup calls.

• Candidates should possess strong Technical Support and Troubleshooting skills, with experience handling L3 or escalated issues in networking and security environments.
• Candidates should possess solid Analytical Skills to diagnose complex problems, perform root cause analysis, and recommend effective technical solutions.
• Candidates should possess excellent Customer Support and Customer Service abilities to manage client communications, set expectations, and maintain high satisfaction levels.
• Relevant skills such as expertise in routing, switching, firewalls, VPNs, and network security tools are highly beneficial.
• Industry certifications (e.g., CCNP, JNCIP, or equivalent) and experience with enterprise networking products and ticketing systems are preferred.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Strong written and verbal communication skills and the ability to work effectively in cross-functional technical teams.

Preferred/Optional Skills:** - JNCIS Enterprise Routing and switching certification - Advanced knowledge of data center technologies, encompassing overlay and underlay network infrastructure