Client IT Operations Support Specialist

iMerit is a leader in expert data solutionsfor training, tuning and evaluating AI models and computer vision systems. iMerit helps frontier AI labs, AI-native companies and enterprises build more accurate, reliable, and domain-aware models. iMerit delivers high-quality multimodal data across industries such as high-tech Generative AI, autonomous mobility, healthcare AI, and robotics.

Through Scholars, its global network of specialists such as linguists, physicians, scientists, engineers, and other subjectmatter experts, iMeritpowers high-quality data creation, reasoning evaluation, model alignment, and human feedback workflows for next-generation AI systems. Its proprietary Ango Hub platform allows customers and experts to collaborate on complex multimodal data to generate highly curated and validated training artifacts for high-stakes models.

iMerit's client base includes3 of the top 7 GenAI labs, 8 leadingAV companies, leadersin healthcare AI, and several robotics startups. In 2026, iMerit was acquired by EXL (NASDAQ:EXLS), a global data and AI solutions company. For more information, visit imerit.ai

Client IT Operations Support Specialist

Job Details

Position: IT Operations SupportSpecialist for a US-based ClientAccount Staffing Model: Full-time (40 hours per week)

Target Start Date: August2026

Coverage: Monday-Friday, 9:00 AM - 5:00 PM Pacific StandardTime.

This shift time converts to: 9:30 PM - 5:30 AM IST

• 12:00 AM - 8:00 AM Philippine Standard Time
• Estimated Volume: Approximately 30-40 tickets per week

Business Objective

iMerit is (An EXL Company)seeking a dedicatedIT Operations SupportSpecialist for one of our clients, to assume routineIT operations and user lifecycle management activities currently being performed by the Client’s internal engineering resources.

This role is intended to support IT operations and user lifecycle management activities and is not expected to function as a traditional high-volume help desk position.

Job Description- Roles and Responsibilities

• User onboarding and off-boarding
• Account provisioning and de-provisioning
• Access and permission management
• Software license administration
• Endpoint administration and device management
• Ticket triage and routing
• Basic troubleshooting and issue resolution
• Documentation maintenance
• Escalation of complex issues to internalEIT personnel Sample Activities

Examples of activities may include:

• Provisioning accounts for new hires
• Disabling accounts during employee off-boarding
• Assigning and removing application access
• Managing software licenses
• Supporting endpoint enrollment and administration
• Triaging incoming IT requests
• Escalating technical issues to internalEIT staff
• Maintaining support documentation and records Systems and Tools

The resource may support activities across platforms including:

• Google Workspace
• Microsoft 365
• Slack
• Zoom
• Bitdefender
• Hexnode
• Additional internal systems as required

Desired Candidate Profile

• Experience in IT Operations or Tier 1 IT Support
• Experience supporting SaaS-based environments
• Familiarity with user lifecycle management and access administration
• Strong process and documentation discipline
• Excellent written and verbal English communication skills
• Ability to work independently within established procedures and escalation paths Additional Information
• Existing task inventories, process documentation, and operational playbooks are available.
• The selected candidate would work closely with the Client’s internal EIT team and follow established procedures and escalation paths.