Information Technology Help Desk Support

Job Title: IT Support Executive

Location: Hyderabad

Department: Group IT

On-Premises Network Management

• Provide Level 1 & Level 2 IT support for end-users across desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Manage user accounts, password resets, and access permissions in Microsoft 365 and Active Directory/Entra ID
• Administer Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint
• Handle user onboarding/offboarding, mailbox management, license assignment, and distribution groups
• Monitor and troubleshoot Microsoft 365 service-related issues
• Support network connectivity, VPN, Wi-Fi, and basic LAN/WAN troubleshooting
• Maintain IT asset inventory and documentation.
• Coordinate with vendors and escalate issues when required
• Ensure compliance with IT security policies and best practices

Networking

• Strong knowledge of Windows 10/11 and Microsoft Office applications.
• Hands-on experience with Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
• Basic knowledge of networking, DNS, DHCP, TCP/IP, and VPN technologies.
• Experience with ticketing systems and remote support tools.
• Good troubleshooting, communication, and documentation skills.
• Knowledge of Azure Administration, Intune, and endpoint management is an added advantage

Operating Systems & Tools

• Windows OS and Mac administration knowledge.
• Microsoft Cloud Technologies
• IT Service Desk/Ticketing Systems

Qualification & Experience:

Minimum Qualification:

• Bachelor's Degree/Diploma in IT, Computer Science, or related field

Relevant certifications preferred:

• Microsoft certifications (MS-900, MD-102, AZ-900) are preferred

MINIMUM EXPERIENCE:

• 2+ Years of Experience supporting hybrid environments (On-Premises AD and Microsoft 365)
• Hands-on expertise in supporting and troubleshooting end-user devices and peripherals