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ServiceNow Consultant

InnovTrove Technologies
Remote - India
ContractRemote3+ yrs
6ds ago0 view0 clicked apply
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ServiceNow Consultant - ITOM


Position: ServiceNow Consultant

Experience: 3+ Years in ServiceNow

Mandatory Skills: Hands-on Discovery, CMDB, Service Mapping and AIOps experience

Location: Remote

Job Type: Contract


ServiceNow Consultant - ITOM who is experienced with Discovery, CMDB, Service Mapping and AIOps.

This requires an experienced ITOM/AIOps consultant capable of configuring ServiceNow operational intelligence capabilities rather than a general platform resource.


Primary Responsibilities


Lead implementation of Phase 1 AIOps use cases.

Configure and optimize:

  • Event Management
  • Metric Intelligence
  • Health Log Analytics
  • Event Correlation
  • Impact Analysis
  • CMDB
  • Service Mapping


Configure anomaly detection for:

  • CPU utilization
  • Memory utilization
  • Disk utilization


  • Support root cause analysis workflows.
  • Validate monitoring integrations and event sources.
  • Configure service dependency and impact visibility.
  • Support event-noise reduction initiatives.
  • Participate in testing, validation, and outcome demonstrations.


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