Nagarro
Nagarro

Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)

Nagarro
Remote - India
Full-timeRemote9+ yrs
2ds ago0 view0 clicked apply
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Company Description

👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

  • Experience: 9+years
  • Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
  • Hands-on experience in designing and implementing ServiceNow integrations
  • Strong understanding of ServiceNow platform architecture and best practices
  • Experience in implementing and supporting ITSM and ITOM solutions
  • Experience in CMDB management and Service Mapping implementation
  • Experience in other ServiceNow modules such as SPM, GRC, or HRSD
  • ITIL knowledge is preferred
  • ServiceNow certification in any module is preferred
  • Ability to understand business requirements and translate them into technical solutions
  • Experience in developing technical solutions and performing integration testing
  • Strong problem-solving, communication, and stakeholder management skills
  • Ability to work effectively in a global delivery environment

RESPONSIBILITIES:

  • Work with the ServiceNow team to implement ServiceNow solutions across global locations
  • Provide technical expertise in ServiceNow ITSM and ITOM modules
  • Design, develop, and implement ServiceNow integrations with enterprise applications
  • Understand business needs and align them with standardized processes and solution design
  • Prepare technical specifications and implementation documents
  • Develop and implement technical solutions on the ServiceNow platform
  • Configure and customize ServiceNow applications based on business requirements
  • Support CMDB implementation, maintenance, and optimization activities
  • Implement and support Service Mapping solutions
  • Perform component integration testing and ensure quality delivery
  • Collaborate with cross-functional teams to ensure successful project delivery
  • Troubleshoot and resolve technical issues on the ServiceNow platform
  • Ensure adherence to ServiceNow best practices and continuous improvement initiatives
  • Participate in design reviews, code reviews, and provide technical recommendations
Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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