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Customer Service Executive - International Chat Process

WNS
Mumbai, MH, IN
1+ yrs
5ds ago0 view0 clicked apply
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Job Summary

We are looking for experienced and customer-focused Customer Service Executives to join our team for an international process.

The ideal candidate should have a minimum of 1 year of experience in International Voice or Chat Customer Service and should have excellent communication and customer-handling skills.

Key Responsibilities

  • Handle customer queries through International Voice or Chat support.
  • Understand customer requirements and provide accurate solutions.
  • Respond to customer queries professionally and within the required time.
  • Resolve customer concerns and complaints effectively.
  • Customer-focused and professional.
  • Confident while communicating with international customers.
  • Good at handling customer queries and resolving issues.
  • Maintain accurate records of customer interactions.

Requirements

  • Excellent verbal and written communication skills.
  • Strong customer-handling and problem-solving abilities.
  • Good listening and interpersonal skills.
  • Basic computer knowledge.
  • Willingness to work in rotational/UK shifts, if applicable.
  • Candidates with international customer service experience will be preferred.


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