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Customer Service Representative

Policybazaar.com
Gurugram, HR, IN
Full-timeOn-site
4ds ago0 view0 clicked apply
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About the Company


PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team.


About the Role


As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.


Responsibilities


  • Handle inbound and outbound calls to address customer queries and concerns.
  • Provide accurate information regarding insurance policies, premium calculations, and policy status.
  • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
  • Maintain customer records by updating information in the CRM system.
  • Ensure customer satisfaction through professional communication and problem-solving.
  • Meet daily, weekly, and monthly targets set by the team lead.


Qualifications


  • Minimum education: Graduate.


Required Skills


  • Excellent communication skills (verbal and written) in English and Hindi.
  • Ability to handle customer queries efficiently and politely.
  • Basic computer knowledge and proficiency in MS Office and email.
  • Patience and empathy to manage difficult or irate customers.
  • Prior experience in a call center or customer support role is a plus.
  • Freshers and experience both can apply.


Preferred Skills


  • Prior experience in a call center or customer support role is a plus.
  • Freshers and experience both can apply.


Pay range and compensation package


Salary package 2.5 LPA to 4 LPA.


Equal Opportunity Statement


We are committed to diversity and inclusivity.


Contact Person - HR Yash- 7303859191


Interview Mode - Face to Face only (No Virtual rounds)


Work Mode - On-site working


Working days - 6 days working with a roster off


Interested candidates can share their resume to yashmoolwani@policybazaar.com

or What's app to 7303859191


We are looking for Immediate joiners.


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