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Operation Head

Vashi Integrated Solutions Limited
Bhiwandi, MH, IN
Full-timeOn-site10+ yrs
1d ago0 view0 clicked apply
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JOB DESCRIPTION
Operations Head — PAN India Operations

Position TitleOperations Head — PAN India Operations
DepartmentSupply Chain
Reports ToPresident — Supply Chain
LocationMumbai (Corporate Office), with extensive PAN India travel (Preferred), Open to Pan India
Team ManagedRegional Operations Heads

Role Purpose
The Operations Head will own end-to-end responsibility for PAN India Operations at Vashi. The role is accountable for driving digital adoption, order fulfilment performance, process turnaround time, service quality, and cost-efficient productivity — while leading the operations team through the transition with strong morale and effective change management.

Key Responsibility Areas (KRAs)
KRAWhat Success Looks Like

Digital AdoptionIncrease % of SO booked through AI and DigiServe platforms; reduce manual booking dependency
Order Fulfilment (OTIF)Improve Order OTIF from the current 69.07% baseline, without adding manpower
Turnaround Time (TAT)Reduce median TAT from Case Creation to Approve SO below the current 7.05-hour baseline
Quality & Customer ExperienceReduce customer complaint rate from the current 0.96% baseline through root-cause resolution
PAN India Network ManagementConsistent operating discipline and performance across all distribution centres
Productivity & CostDeliver improvements through process redesign and automation rather than headcount addition
People & Change ManagementHigh team morale and engagement through the leadership transition; effective cascade of change

Core Responsibilities
  • Own the PAN India operations for service metrics — OTIF, TAT, complaints, and digital order share — across all distribution centres
  • Drive adoption of the AI booking assistant and DigiServe platform to reduce manual sales order booking and improve accuracy and speed
  • Redesign the Case Creation-to-SO-Approval workflow to cut median TAT, identifying and removing bottlenecks across regions
  • Build a structured root-cause and corrective-action process for customer complaints, working closely with sales operations and warehouse teams
  • Improve Order OTIF through better coordination with demand-supply planning, inventory positioning, and dispatch discipline — without adding headcount
  • Standardise processes and performance governance (reviews, dashboards, escalation matrices) across all distribution centres
  • Partner with HR on manpower planning, capability building, and succession within the operations team
  • Partner with Technology on SAP HANA, Salesforce Marketing Cloud, and DigiServe enhancements that remove manual effort
  • Lead the change management and communication cascade for the new operating model, keeping regional teams engaged and motivated
  • Report performance against all KRAs to the President — Supply Chain and leadership team on a monthly cadence

Education
  • Graduate, Operations Management, or a related discipline
Experience
  • At least 2 years in a Vashi in operations department
  • Proven experience managing a large team spanning across multiple location
  • Demonstrated, measurable track record of improving OTIF, reducing TAT, and reducing customer complaints in a previous role
  • Experience driving digital / ERP / CRM adoption (SAP, Salesforce, or equivalent order-management platforms)
Skills & Competencies
  • Strong analytical and data-driven decision-making ability; comfortable working with operating dashboards and KPIs
  • Demonstrated change management and team leadership capability across large, distributed teams
  • Cross-functional stakeholder management — warehouse operations, logistics, sales operations, HR, and technology
  • Ownership mindset aligned to Vashi's QUIC-O values — Quality & On-Time, Unified in Integrity, Innovation-Frugality-Sustainability, Customer-Centricity, and Ownership
  • Willingness and ability to travel extensively across India
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