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Customer Service Representative 11

ABRICKWRAPS CONSULTANCY LLP
Pune, MH, IN
Full-time0.5+ yrs
2ds ago0 view0 clicked apply
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The ideal candidate loves talking to people and proactively solving issues.


Whatsapp cv to 8210763235


Eligibility- Min 6 Month of exp in Chat, Email, Voice & WhatsApp

CTC- 25-30% Hike on current ctc plus night cab pick up


Job Title: Customer Support Executive – Chat, Email, Voice & WhatsApp

  1. Customer Handling: Handle customer queries and complaints through voice calls, chat, email, and WhatsApp with professionalism and empathy.
  2. Query Resolution: Understand customer concerns, provide accurate information, resolve issues within defined SLA/TAT, and ensure a positive customer experience.
  3. Communication Skills: Demonstrate excellent English communication, typing, grammar, comprehension, and active listening skills across voice and non-voice channels.
  4. Process & Compliance: Follow defined SOPs, quality standards, data-security guidelines, and escalation procedures while maintaining accurate customer records.
  5. Performance & Flexibility: Achieve CSAT, QA, AHT, FCR, productivity, and response-time targets and be comfortable working in rotational shifts, including weekends/holidays, as required.


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