Inside Sales Executive

🚀 We are Hiring! Join Silver Genie as an Inside Sales Executive in Kolkata 🚀

Are you passionate about sales and looking to make a meaningful social impact? Silver Genie is expanding, and we are looking for a proactive and customer-focused professional to join our team! We are hiring an Inside Sales Executive in Kolkata to support business growth, lead conversion, and customer engagement across our Home Care, Elder Care, and Wanderlust with Care verticals.

📌 Position: Inside Sales Executive 📍 Location: Kolkata 💼 Experience: 2–3 Years

What You Will Do:

• Lead Management & Conversion: Professionally handle both inbound and outbound sales calls, understand prospective customer requirements, and convert qualified leads into customers through a consultative selling approach. You will also maintain regular follow-ups with warm leads and prospects.
• Customer Engagement: Clearly explain SilverGenie care offerings, packages, and services, build long-term customer relationships and trust, coordinate with operations teams to ensure seamless onboarding, and resolve customer queries with timely support.
• CRM & Reporting: Update lead status and customer interactions in our CRM, maintain a daily follow-up tracker and sales pipeline, generate conversion reports and sales MIS, and ensure proper customer data management and documentation.
• Business Development: Support lead closures driven by campaigns, coordinate with the partnerships and digital marketing teams, and participate in customer outreach initiatives, webinars, and promotional activities.

Key Performance Indicators (KPIs):

• Achieving revenue targets and maintaining a strong lead-to-conversion ratio.
• Ensuring quick customer response times and high follow-up effectiveness.
• Providing support for customer retention and overall satisfaction.

Who We Are Looking For:

• You must be a graduate in any discipline, with a preferred specialization in Sales & Marketing.
• You need 2–3 years of experience in inside sales, tele-sales, customer acquisition, service sales, or lead conversion.
• Prior exposure to Healthcare, Wellness, Hospitality, Travel, the Service Industry, or the Startup Ecosystem is highly preferred.
• You must possess technical skills including CRM handling experience, proficiency in MS Excel / Google Sheets, basic lead tracking and reporting, and an understanding of sales funnel management.
• You should have excellent interpersonal and communication skills, strong negotiation and persuasion abilities, and a customer-centric mindset.
• You should display high accountability and ownership, with the ability to work under timelines and targets.

What We Offer:

• The opportunity to work in a purpose-driven, social impact startup.
• Invaluable exposure to the CareTech ecosystem and Elder Care space.
• An ownership-oriented and high-growth work culture.
• Excellent learning opportunities spanning customer experience, operations, and sales.

📩 How to Apply: If you have strong lead nurturing capabilities and thrive in a fast-paced service environment, we would love to hear from you!

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