tripjack
tripjack

Executive ( Sales Support )

tripjack
Mumbai, Maharashtra, India
Full-time2 - 5 yrs
3ds ago0 view0 clicked apply
Build, Review & Tailor Your Resume with AI (Create an ATS-friendly resume, improve it, and tailor it for this job instantly.)
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role Summary
We are looking for a proactive and detail-oriented Sales Support Executive to
support our Sales team in driving agent engagement, managing sales operations,
and ensuring seamless coordination between internal teams and travel partners. The
ideal candidate should have strong communication skills, excellent Excel proficiency,
and a customer-centric approach

Key Responsibility
Sales Coordination & Support
 Support the sales team and Travel Partners on boarding and activation of
Agents B2B Portal Login.
 Ensure all mandatory onboarding documents are received and validated.
 Coordinate with the Sales Team / Travel Partner (Agents) for any Missing
documents.
 Maintain and track agency master data in Excel tracker.
 Support Sales Team with agent-related request.
 Support Travel Agent related queries.
 Co-ordinate with Internal Team for Portal, Technical, Accounts team etc.
whenever required.
 Handling Inbound and Outbound calls in IVR.

Credit Management Support
 Process new credit requests received from the sales team
 Verify supporting KYC documents in the CRM.
 Update approved credit Policies and limits in the system as per the approvals.

 Process request for Credit Enhancement, reduction etc. as requested and
approvals.
 Track pending approvals and ensure timely closure

Process Management
 Ensure timely completion of sales documentation and approvals.
 Maintain records of contracts, agreements, and communication history.
 Follow internal SOPs and compliance requirements.
 Coordinate with Finance, Operations, and Customer Support teams for
smooth execution.

Desired Skills &  Qualifications
 Graduate in any discipline.
 1–3 years of experience in Sales Support, Travel Operations, Inside Sales, or
Customer Support.
 Prior experience in the Travel Industry will be preferred.
 Good knowledge of MS Excel, Google Sheets, and CRM tools.
 Strong communication and interpersonal skills.
 Ability to multitask and work in a fast-paced environment.
 Excellent attention to detail and problem-solving skills.

RESUME BUILDER

Build Your Resume for Free in Minutes

Create ATS-friendly resumes with modern templates and AI-powered suggestions.

ATS Friendly
Rohan SharmaMarketing Manager

Professional Summary

Experience

ATS Friendly
RESUME REVIEW

Get Your Resume
Reviewed for Free

Discover missing skills, ATS issues, and get personalized suggestions to improve your chances.

Secure
92%
ATS Score
Review SummaryGood keywordsWell-structuredAdd metrics
Improve your score with the suggestions.
RESUME TAILORING

Tailor Your Resume for This Job

Match your resume to this job's requirements in one click.

96%Match