Client Services Manager

Company Description Saad Communications is a creative agency that approaches communication with a fresh perspective, starting every project on a blank canvas to deliver distinctive ideas. The team focuses on helping clients’ products stand out in a crowded advertising landscape by exploring unique routes and strategies.

Role Description The Client Services Manager is a full-time, on-site role based in Thane. This role is responsible for managing day-to-day client relationships, understanding client objectives, and coordinating with internal teams to deliver creative and communication solutions that meet or exceed expectations. The Client Services Manager will oversee project timelines, monitor service quality, and ensure clear, consistent communication between clients and the agency. The role includes tracking client satisfaction, resolving issues, preparing reports, and identifying opportunities to enhance services and grow accounts. The Manager will also collaborate closely with the creative and strategy teams to translate client needs into actionable briefs and measurable outcomes.

Qualifications

• Strong client services and customer service skills, with experience managing ongoing client relationships in advertising agency
• Ability to drive customer satisfaction through proactive support, issue resolution, and quality service delivery.
• Excellent communication skills, including clear verbal and written communication with clients and internal teams.
• Solid analytical skills to interpret client feedback, performance data, and campaign results for continuous improvement.
• 5-7 years experience in account management or client servicing in marketing, advertising, or communications is preferred.
• Demonstrated ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.
• Collaborative mindset, attention to detail, and a client-focused approach to problem-solving.