Creator / Brand Acquisition

Crenzo

Create. Connect. Convert.

The creator performance platform.

Location: Delhi NCR

Work Mode: Hybrid / Travel Delhi NCR

Duration: 6 months

Stipend: ₹5,000/month

Openings: 10

Experience: Freshers / 0–1 year

Start Date: September 2026

About Crenzo

Crenzo is building a creator-performance platform that connects brands with micro-influencers and UGC creators.

We help brands discover the right creators, execute creator campaigns, manage content and understand what performs.

We are currently building our 100-day MVP and are looking for Client Service Interns to work closely with our brand clients and internal campaign team.

About the Role

As a Client Service Intern, you will be the day-to-day communication point between Crenzo and our brand clients.

Your role is to make sure clients receive a smooth experience throughout their creator campaigns.

You will coordinate with:

Client → Crenzo Team → Creators → Content Team

This is a great opportunity for someone who enjoys talking to people, managing relationships, following up and solving problems.

Key Responsibilities🤝 Client Communication

• Communicate with clients through WhatsApp, email and calls.
• Understand client requirements and campaign objectives.
• Share campaign updates and timelines.
• Respond to client queries promptly.
• Coordinate meetings and follow-ups.
• Maintain professional relationships with clients.
• Collect client feedback and communicate it to the internal team.

📋 Campaign Management

• Understand campaign briefs from clients.
• Coordinate creator shortlisting and approvals.
• Track campaign timelines and deliverables.
• Follow up with creators for content submissions.
• Coordinate revisions and approvals.
• Ensure campaigns are delivered on time.
• Escalate issues to the Senior CS / Campaign Manager.

📊 Client Reporting

• Maintain client and campaign information in CRM/Google Sheets.
• Track campaign status.
• Prepare basic campaign updates.
• Collect content and performance information.
• Help prepare post-campaign reports.

🔄 Client Retention

• Follow up after campaign completion.
• Understand client satisfaction.
• Identify opportunities for repeat campaigns.
• Maintain regular communication with existing clients.
• Help the team build long-term brand relationships.
  

Who We're Looking ForMust have

• Excellent communication skills
• Good spoken and written English
• Comfortable speaking with clients on calls
• Good Hindi communication
• Strong follow-up skills
• Organized and responsible
• Positive attitude
• Comfortable with WhatsApp, Google Sheets and basic computer tools
• Willingness to learn

Good to have

• Previous client servicing/customer success internship
• Sales or business development experience
• Agency experience
• Digital marketing knowledge
• Social media/Instagram knowledge
• Influencer marketing knowledge

Freshers are welcome to apply.

What You Will Learn

During the internship, you will get hands-on experience in:

• Client servicing
• Account management
• Influencer marketing
• UGC campaigns
• Brand communication
• Campaign management
• Customer retention
• Digital marketing
• Creator economy
• Startup operations

You will work directly with brands, creators and the Crenzo core team.

What We Expect

We are looking for someone who doesn't wait for instructions for everything.

If a client hasn't responded:

Follow up.

If a creator hasn't submitted:

Follow up.

If something is delayed:

Identify it and escalate it.

If a client is unhappy:

Understand the problem and help solve it.

We value ownership, communication and execution.

Performance Metrics

You will be evaluated on:

• Client response time
• Follow-up discipline
• Client satisfaction
• Campaign coordination
• Campaign completion
• Communication quality
• CRM/data accuracy
• Problem-solving
• Client retention
  

Career Opportunity

Based on performance, interns may be considered for a full-time Client Service / Account Management / Customer Success role at Crenzo.