Data Center - DC Hands & Feet

Job Overview: Provide 24×7 hands & feet onsite support for Data Center equipment at DC

Key Responsibilities:

• Perform physical racking, stacking, and cable patching for network devices.

• Support routine hardware maintenance, replacements, and vendor visits.

• Monitor local DC alerts and escalate to L2 engineers.

• Maintain inventory of cables, patch panels, and network racks.

• Ensure compliance with DC operational safety and access guidelines.

• Prepare operational reports, capacity/utilization inputs and service metrics.

• Ensure SLA compliance, audit readiness and RBI/security policy adherence.

• Maintain SOPs, runbooks, KB articles and operational documentation.

• Coordinate with OEMs/vendors and internal teams for issue resolution.

• Support DR drills, patching, vulnerability remediation and preventive maintenance.

• Participate in RCA preparation for Priority incidents.

• Follow Incident, Problem, Change and Service Request Management processes.

• Perform daily physical equipment health checks and media/tape handling where applicable.

• Maintain visitor/material movement registers and support vendor escort activities.

Technical Skills: Networking basics (LAN/WAN), cabling, DC operations, ITSM ticket logging.

Certifications: Preferred: ITIL Foundation; Nice to have: CCNA

Coverage Model: Onsite 24×7 (shift-based), DC Mumbai