Customer Support Representative
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We're Hiring: Customer Service Representative (Remote)
At TalentPop App, we are passionate about delivering exceptional customer experiences, and we are looking for a Customer Service Representative to join our fully remote, full-time team.
What You'll Do
- Respond to customer inquiries through email, live chat, phone, and/or social media in a timely and professional manner
- Assist customers with order-related questions, shipping updates, product information, and return requests
- Deliver consistent, high-quality responses that reflect our service standards
- Identify customer needs and provide thoughtful, solutions-oriented support
- Escalate complex issues to the appropriate team when needed
What We're Looking For
- Strong proficiency in English, both written and verbal
- At least 1 year of remote or online customer service experience
- Familiarity with helpdesk tools such as Gorgias, Zendesk, or Shopify is a strong advantage
- Strong problem-solving skills and a customer-first mindset
- Reliable, detail-oriented, and able to manage multiple conversations simultaneously
- Adaptable and comfortable working independently in a remote environment
Technical Requirements
- Personally owned PC or laptop (borrowed equipment is not accepted)
- Minimum 25 Mbps upload and download internet speed
- Dedicated and quiet workspace
- Backup ISP required
Additional device specifications confirmed throughout the hiring process*
What We Offer
- Paid time off
- Health and dental insurance or monthly health stipend
- Permanent work-from-home setup
- Holiday bonuses
- Annual performance-based increases
- Career growth opportunities as we continue to expand
How to Apply
Use this link to apply: https://talentpop-cs-app.replit.app/
When selecting the position, please choose "Customer Service" from the list.
When prompted for an application code, use: CS
Please note: Only applications submitted through the link provided will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.
We look forward to reviewing your application!
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