Senior Executive Information Technology

Department: Information Technology

Location: UDIT, Sector 68, Gurugram

Reporting To: Head – IT

Experience: 3–6 Years

Joining: Immediate / Short Notice

ROLE OVERVIEW

The Senior Executive– IT will manage and support IT infrastructure, cloud services, endpoint management, identity and access management, IT security, networking, Wi-Fi, classroom technology, audio-visual systems, ERP, CRM, and day-to-day IT operations across the university.

KEY RESPONSIBILITIES

• Manage Microsoft Intune, including device enrollment, configuration, compliance, application deployment, Autopilot, and endpoint security policies.
• Administer Microsoft Entra ID, including users, groups, MFA, Conditional Access, SSO, and access management.
• Manage Microsoft365 / Office 365, licensing, user administration, and related services.
• Administer Google Workspace, including Gmail, Drive, Groups, users, organizational units, and security policies.
• Manage endpoint security, including antivirus/EDR, encryption, patching, firewall, device compliance, and endpoint hardening.
• Provide L2/L3 support for Windows, macOS, mobile devices, VPN, Wi-Fi, networks, and IT infrastructure.
• Manage and troubleshoot Wi-Fi infrastructure, network connectivity, access points, controllers, and user access.
• Install, configure, and support classroom AV and technology systems, including projectors, displays, interactive panels, microphones, speakers, video conferencing, and lecture-capture systems.
• Provide technical support for classrooms, laboratories, meeting rooms, auditoriums, and other learning spaces.
• Manage and support the university ERP system, including user access, issue resolution, data accuracy, module coordination, and vendor coordination.
• Support CRM platforms, including user management, workflows, integrations, reporting, and troubleshooting.
• Coordinate with academic, administrative, and support teams to resolve ERP, CRM, AV, classroom technology, network, and IT-related issues.
• Manage IT assets, software licenses, network devices, AV equipment, and IT inventory.
• Monitor and resolve IT, security, network, ERP, CRM, and AV incidents within defined SLAs.
• Assist with IT security, audits, compliance, vulnerability management, and incident response.
• Maintain technical documentation, asset records, network diagrams, inventories, and standard operating procedures.
• Use PowerShell and automation to improve IT administration and operational efficiency.
• Coordinate with vendors for hardware, software, infrastructure, and technical support requirements.

QUALIFICATION

• Graduate in Information Technology, Computer Science, or a related field.
• Diploma or certification in IT, Hardware& Networking, or related technical areas will be an added advantage.

EXPERIENCE

• 3–6 years of experience in IT Infrastructure, IT Support, Endpoint Management, or IT Security.
• Experience in an educational institution, university, or similar enterprise environment is preferred.
• Immediate joiner or candidate available to join at short notice will be preferred.

TECHNICAL SKILLS

• Microsoft Intune & Endpoint Management
• Microsoft Entra ID &Identity Management
• Microsoft 365 / Office365
• Google Workspace Administration
• Endpoint Security / EDR
• Windows & macOS Administration
• LAN, Wi-Fi,DNS, DHCP &VPN
• IT Infrastructure & Network Administration
• Classroom AV & Video Conferencing Support
• University ERP Administration &Support
• CRMAdministration & Support
• PowerShell / Scripting & Automation
• IT Asset Management &IT Service Management
• Vendor Coordination & Incident Management

PREFERRED CERTIFICATIONS

• Microsoft Intune / Endpoint Management
• Microsoft Entra ID / Identity Management
• Microsoft 365
• CompTIA Security+
• Google Workspace Administrator

DESIRED SKILLS

• Strong troubleshooting and problem-solving skills.
• Good understanding of IT infrastructure and information security.
• Ability to independently manage and resolve technical issues.
• Good communication and coordination skills.
• Ability to manage multiple tasks and priorities.
• Strong documentation and organizational skills.
• Proactive attitude and ability to work effectively with cross-functional teams.