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ServiceNow delivery leader

Syncarp
Remote - India
Full-timeOn-site20+ yrs
6ds ago0 view0 clicked apply
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We are looking for a "ServiceNow Delivery leader " for our global IT services provider

Location: Pune/ Bangalore/ Chennai/Hyderabad

20+ years of managing ServiceNow projects

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)


Key Responsibilities

  • Lead and manage large-scale ServiceNow delivery programs across multiple clients
  • Own end-to-end project lifecycle – from solution design to implementation and support
  • Ensure alignment with ITIL best practices and enterprise standards
  • Oversee program governance, risk management, and stakeholder communication
  • Collaborate with cross-functional teams including architecture, consulting, and operations
  • Provide strategic direction on ServiceNow platform capabilities and roadmap
  • Mentor and lead high-performing delivery teams


Required Skills & Experience

  • 20+ years of experience in IT services delivery, with strong exposure to ServiceNow
  • Proven experience leading large-scale ServiceNow implementations
  • Deep understanding of:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Configuration Management
  • Hands-on experience in designing / customizing ServiceNow modules
  • Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)
  • Experience working with cloud technologies and SaaS environments
  • Excellent stakeholder management and communication skills
  • Strong analytical and consultative mindset


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