Inside Sales Specialist

Company Description Milagrow HumanTech is India’s leading convenience and service robot company, known for bringing advanced consumer robots such as home cleaning, window cleaning, massaging, swimming pool cleaning, and lawn mowing robots to the market. Since 2007, the company has focused on innovation and ethical business practices while supporting growth-focused micro, small, and medium businesses. Milagrow offers technologically advanced products at highly competitive prices by selling directly to customers and eliminating intermediaries.

Role Description This is a full-time, on-site Inside Sales Specialist role based in New Delhi. The Inside Sales Specialist will handle inbound and outbound calls, respond to inquiries, and present Milagrow’s service robot solutions to prospective and existing customers. Daily responsibilities include qualifying leads, maintaining and updating the sales pipeline, preparing quotations, and following up to close sales in line with revenue targets. The role involves collaborating with marketing and customer service teams to ensure a smooth customer journey, addressing product-related questions, and supporting post-sale engagement to encourage repeat business. The Inside Sales Specialist will also gather customer feedback and market insights to help refine sales strategies and improve overall customer satisfaction.

Qualifications

• Candidates should possess strong Inside Sales skills, including lead qualification, opportunity management, and closing techniques.
• Candidates should possess Lead Generation capabilities to identify, nurture, and convert prospective customers through calls, emails, and digital channels.
• Candidates should possess Customer Satisfaction and Customer Service skills to manage inquiries, resolve issues, and maintain long-term customer relationships.
• Candidates should possess excellent Communication skills, including clear verbal and written abilities and confident phone and video call presence.
• Relevant experience in B2C or B2B technology/consumer electronics sales is beneficial.
• Ability to work with CRM tools, maintain accurate records, and use data to track performance is preferred.
• A bachelor’s degree in business, marketing, or a related field is an advantage, along with a results-oriented mindset and comfort working in a fast-paced environment.
• Freshers MBA from recognized University with good command on English is a must.