Senior Salesforce Consultant - Service Cloud

Company Description MEIKO is a global technology and product company specializing in professional warewashing, cleaning, disinfection technology, and sustainable food waste treatment systems. With more than 3000 employees across over 30 countries, MEIKO supports professionals in delivering high-quality, hygienic, and efficient solutions. The company offers a full range of sustainable products, optimized processes, and reliable service for commercial and industrial clients. Since 1927, MEIKO has been a trusted partner, contributing to the development of future markets in hygiene and cleaning technology. MEIKO is widely recognized as a leading choice for clean, intelligent, and forward-thinking solutions.

Role Description

• Translate business requirements into scalable Salesforce solutions
• Configure and continuously enhance Salesforce Service Cloud (e.g., workflows, automation, case management)
• Contribute to integration scenarios and ensure data consistency across systems
• Act as the interface between business stakeholders, technical teams, and external partners
• Collaborate closely with the external Salesforce implementation partner, with the goal of building internal expertise
• Ensure quality, stability, and maintainability of implemented solutions
• Create and maintain technical documentation, test scenarios, and perform testing
• Work in close collaboration with international teams (India and HQ Germany)

Qualifications

• 5+ years of hands-on Salesforce experience in implementation projects, ideally focused on Service Cloud
• Strong understanding of the Salesforce data model (objects, fields, relationships, sharing)
• Solid experience in Salesforce configuration, including flows, automation, case management, and user/role management
• Basic development knowledge (Apex, Lightning, LWC) with the ambition to deepen these skills
• Experience with REST APIs, integrations, and version control systems (e.g., Git)
• Experience working on production Salesforce environments and in agile delivery setups (e.g., Scrum)
• Understanding of service and customer support processes
• Experience collaborating with external implementation partners
• Strong combination of process understanding and requirements engineering skills
• Experience working in distributed international teams
• Structured, solution-oriented working style with a strong sense of ownership and delivery
• Excellent communication skills in English (C1 minimum, mandatory)
• Location: Yelahanka, Bengaluru, India (On-site, no shift work, standard local working hours)