Customer Project Manager
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Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
Responsibilities
- Manage customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
- Ensure all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
- Plan customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Participate in pre-sales and sales process activities, determine delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Define the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manage the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Actively apply appropriate best practices and lessons learned throughout the life of the project. Monitor, control and report KPIs defined in customer contract.
- Seek to define new opportunities to expand and renew contracts with the customer, lead the project team and may perform some line manager responsibilities.
- Complete the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business).
Qualifications
You have:
- Bachelor's degree in engineering, Computer Science, or a related field with 10+ years of industry experience in leading & managing projects in Telecommunication and Oil & Gas environment.
- Leadership ability to manage large & complex projects, Negotiation Skills & Conflict Management
- Escalation Management & Decision Making, Knowledge of O&G segment
- Influencing / Motivating others during project execution
- Hands on Processes, Methodologies and project management Tools
It would be nice if you also had:
- PMP certification
About us
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
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