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Service Delivery Manager

Orient Technologies Limited
Mumbai, MH, IN
Full-timeOn-site5 - 7 yrs
3ds ago0 view0 clicked apply
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We’re Hiring: Service Delivery Manager – Cloud Platform

Experience: 5–7 years | Location: Andheri, Mumbai | Type: Full-time



About the Role

We’re looking for a hands-on Service Delivery Manager who can lead cloud infrastructure delivery across AWS and Azure, manage customer expectations, ensure SLA/KPI compliance, and keep operations running smoothly.

If you enjoy solving problems, driving service excellence, and working with smart cloud teams, this could be a great fit.


What You’ll Do

Cloud Skills We’re Looking For

  • Own end-to-end delivery of cloud and infrastructure managed services.
  • Ensure SLA, KPI, incident, problem, change, and release management excellence.
  • Act as the key customer contact for service reviews, escalations, and improvements.
  • Lead and mentor cloud/infrastructure engineers.
  • Drive automation, standardization, RCA, and continuous service improvement.

Good working knowledge of AWS and Azure services such as EC2, VPC, IAM, S3, RDS, EKS/ECS, CloudWatch, Azure VMs, VNet, Storage, Backup, Monitor, Load Balancer, App Services, Azure SQL, Entra ID, and AKS.


You’ll Be a Great Fit If You Have

  • 5–7 years of experience in IT infrastructure, cloud operations, or managed services.
  • At least 2 years in a Service Delivery, Technical Lead, or Team Lead role.
  • Strong ITIL process understanding.
  • Experience managing AWS and/or Azure production environments.
  • Excellent communication, customer management, and stakeholder handling skills.

Bonus Points

  • AWS Certified Solutions Architect – Associate
  • Microsoft Certified: Azure Administrator Associate (AZ-104)

Interested?

Please send me your resume on poojazende@orientindia.net


Regards,

HR Team

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