Business Analyst – ERP Discovery & Implementation

Discovery & Requirement Understanding

• Lead discovery sessions with customers and key stakeholders to understand their business processes, challenges, and objectives.
• Ask the right questions to uncover the actual business requirement behind a stated request.
• Identify gaps, dependencies, assumptions, edge cases, and areas requiring further investigation.
• Work through ambiguous or incomplete requirements and bring structure and clarity to them.
• Understand how different departments and processes interact with each other.

Business Process Analysis

• Map and document existing As-Is processes and identify opportunities for improvement.
• Define To-Be processes that are practical, scalable, and suitable for ERP implementation.
• Understand workflows across areas such as Finance, Sales, Purchase, Inventory, Manufacturing, HR, Services, or other business functions.
• Identify process inefficiencies and distinguish between a genuine business requirement and a preference for a particular way of working.

ERP Solutioning

• Translate business requirements into ERP workflows, configurations, and functional solutions.
• Understand ERP capabilities well enough to determine whether a requirement can be handled through:

Ø Standard ERP functionality

Ø Configuration

Ø Process changes

Ø Customization/development

Ø Third-party integrations

• Work closely with Functional Consultants and Developers to communicate requirements clearly.
• Ensure proposed solutions are practical, maintainable, and aligned with the client's business objectives.

Client Communication

• Conduct client meetings, discovery workshops, requirement discussions, and solution walkthroughs.
• Communicate clearly with both business stakeholders and technical teams.
• Manage situations where stakeholders have different expectations or priorities.
• Set realistic expectations and avoid committing to solutions before the requirement and feasibility are properly understood.
• Build credibility with clients by demonstrating a strong understanding of their business rather than simply their requested features.

Documentation & Project Support

• Create process flows, requirement documents, user stories, functional specifications, and other relevant documentation.
• Maintain clear records of decisions, assumptions, open questions, and dependencies.
• Support the implementation team during configuration, testing, UAT, and go-live.
• Help identify gaps between the agreed requirement and the implemented solution.
• Participate in post-implementation discussions to identify opportunities for improvement.

What We're Looking For

• 2–4 years of experience in Business Analysis, ERP implementation, functional consulting, or a similar role.
• Hands-on experience in ERP discovery / requirement gathering.
• Strong understanding of business processes and how different functions within an organisation interact.
• Experience conducting discovery sessions or workshops with customers.
• Strong analytical and problem-solving ability.
• Ability to work effectively with incomplete information and ambiguity.
• Strong questioning and listening skills — able to go beyond the first answer and uncover the underlying problem.
• Ability to distinguish between "what the client is asking for" and "what the client actually needs."
• Ability to translate business requirements into practical ERP solutions.
• Strong written and verbal communication skills.
• Comfortable communicating with business users, senior stakeholders, consultants, and technical teams.
• Ability to document complex business processes in a clear and structured manner.

What Would Make You Stand Out

We would particularly value someone who:

• Has independently conducted ERP discovery workshops with customers.
• Has worked with businesses where requirements were initially unclear or poorly defined.
• Can challenge a client's proposed solution constructively and explain why an alternative may be better.
• Understands that ERP implementation often requires process improvement, not just software configuration.
• Can identify hidden dependencies between departments and processes.
• Is comfortable saying "we need to understand this better before deciding the solution."
• Has experience working across multiple industries or business functions.
• Can move comfortably between business conversations and technical discussions.
• Takes ownership of getting to the right answer, rather than simply documenting the first answer given by the client.

Why Join UnifyXperts?

• Work directly with businesses and understand how they operate.
• Get hands-on experience across different industries and business functions.
• Work on real ERP transformation and implementation projects.
• Opportunity to develop strong discovery, solutioning, and client-facing skills.
• Work closely with both functional and technical teams.
• Be part of a growing team where your ability to improve processes and solve problems can have a direct impact.