REF104052N- Assistant Manager - Process Training- Travel+GDS (Amadeus/Sabre experience)- Gurgaon- (Rotational shifts)

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

 

Job Description : -

Travel experience and experience of GDS is a Must

To Conduct NHT for travel process

To get the refreshers and floor briefings conducted as and when required

To evaluate and provide feedback to the training manager on amendments to the training material

Managing end to end NHT and OJT for the process

Expert in feedback and coaching

Excellent in communication Eye for detail

Prepare and send basic Training reports

People Management

• Identify Early Warning Signals (EWS) related to trainee performance and behavior.
• Provide timely feedback and coaching to support continuous improvement.
• Foster a positive and engaging learning environment.

Reporting & Stakeholder Management

• Prepare and share accurate training reports with internal stakeholders and clients within defined timelines.
• Collaborate effectively with peers, stakeholders, and clients to ensure smooth communication and alignment.

Content & Knowledge Management

• Conduct Training Need Identification (TNI) and update training content/plans accordingly.
• Continuously enhance training materials and delivery methods to improve learning effectiveness.

Qualifications

Graduate Travel Experience Mandate on Amadeus / Sabre any one GDS