Patient Data & CRM Executive

Patient Data & CRM Executive – Kandhari Skin Clinic, New Delhi

Kandhari Skin Clinic is looking for an organised, computer-savvy and well-spoken Patient Data & CRM Executive to support our clinic operations.

Key Responsibilities

• Maintain and update patient and enquiry databases
• Enter and organise consultation, procedure and lead data
• Maintain Excel/Google Sheets and prepare daily/weekly reports
• Track enquiries from website, social media, WhatsApp and other lead sources
• Call and WhatsApp prospective patients for appointment coordination and follow-up
• Follow up missed appointments and pending enquiries
• Assist with appointment scheduling and patient coordination
• Provide support at the reception/front desk when required
• Maintain accurate and confidential patient records

Candidate Profile

• Graduate preferred
• 1–3 years' experience in a clinic, hospital, healthcare company, customer service or CRM role preferred
• Good working knowledge of Excel/Google Sheets
• Comfortable speaking with patients over phone and WhatsApp
• Good spoken Hindi and English
• Organised, responsible and detail-oriented
• Prior experience in dermatology, aesthetics, dental, IVF or another patient-facing healthcare setting would be an advantage

Location: New Delhi

Job Type: Full-time, in-clinic

Salary: ₹22,000–28,000 per month depending on experience + performance incentive

Candidates may apply with their CV and current/expected salary.