Sr. System Analyst

• Resolve operational problems within the defined schedules and service level agreements.
• Analyse root causes of operational malfunctions and provide resolutions.
• Handle escalated issues and follow-up on outstanding issues promptly.
• Develop preventive measures and document issue resolution procedures.
• Manage job calendars and flows to ensure timely completion.
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Monitor system operations and troubleshoot problems.
• Manage application tool and monitor repair activities.
• Maintain daily logs of operational issues and maintenance activities.
• Contribute to business meetings and report on issue status.
• Develop support plan to prioritize and resolve multiple issues.
• Address customer issues promptly and accurately.
• Quality control on created and loaded IOTs
• Creation of IOT load files for the validation of

-          Standard IOT

-          Discount IOT

-          EU regulated IOTs

• Implementation of IOT
• Monitoring of end dates on Discounted IOTs.
• Mediation rejections handling for TAPOUT creation Customers.
• TAP halted files. (including Inspection Mode)
• TAPOUT Rerating
• Dataclearing support (All DCH level 1 issues)
• UAT Testing
• System Monitoring.
• RAPIN Handling
• RAP CDR correction/Recycling
• AA14/OpData Handling
• Ensure DCH configurations are up to date:

-          Industry Configuration

-          Local/TAP currency set up

-          MCCMNC

-          IAC and CC/NDC

-          Tax configuration

• BID Management including emergency BID announcement as per TD38
• CDR handling to modify or filter as per requirement
• Agreement setup as per CLL (Voice/SMS, data, CAMEL)
• OIR handling and loading into the DCH on migration date
• Agreement management for NRTRDE partners of our customers
• Halted NRT files
• New Customer implementation
• NRTRDE Monitoring
• NRTRDE ACR check
• Wholesale rerating set up.
• New account creation/access rights/password reset.
• MVNO configuration.
• User application access review
• Process documentation.

Requirements

• Good verbal and written communication skills in English
• 5+ years of experience with Engineering/telecommunication/IT profile
• Having understanding of UNIX,FTP/SFTP.
• Demonstrate problem-solving ability.
• Ability to handle multiple tasks simultaneously.
• General understanding of Telecommunications and wireless industries and technologies.
• Ability to make sound decisions.
• Strong written communication skills
• Excellent follow up skills.
• Ability to formulate and clearly communicate ideas
• Active, self-motivated and well-organized personality
• Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
• Ability to work with a trouble ticketing system
• Duties are performed under minimal supervision.