Travel Consultant - Contact Center
tripjack
Mumbai, Maharashtra, India
1 - 3 yrs
3ds ago0 view0 clicked apply
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About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Key Responsibilities
Handle inbound and outbound calls related to travel operations.
Assist agents/customers with booking support, modifications, cancellations, and basic fare queries.
Coordinate with airlines, hotels, and internal teams for issue resolution.
Follow up on KYC documentation and agent onboarding-related queries.
Ensure accurate updating of bookings and customer records in internal systems.
Provide timely and effective resolution to customer and agent concerns.
Maintain service quality standards and turnaround times.
Required Skills & Competencies
Good verbal and written communication skills.
Experience in contact center or travel operations preferred (freshers may apply).
Basic knowledge of air ticketing or travel processes is an advantage.
Proficiency in MS Office and CRM/booking systems.
Customer-centric approach with strong problem-solving skills.
Ability to work in shifts and handle call volumes efficiently.
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