Director of Spa

Looking for a Director of Spa for our hotel Taj Palace, Lucknow.

Responsibilities:

• Direct and manage guest service standards which are consistent with the property’s standards and brand attributes
• Effectively work with Hotel Marketing, Public Relations, and Advertising to position and garner maximum Spa/Salon revenue.
• Ensure Spa and Salon property and equipment is properly used and maintained.
• Coordinate and conduct performance appraisals of the Spa/Salon Management in accordance with property and company guidelines and procedures.
• Organize business entertainment activities with clients and contacts to build relationship, educate on product and drive financial results.
• Monitor the market closely and report to news, happenings and market changes with direct effect on corporate business.
• Communicate effectively to ensure that the sales function is carried out smoothly and commitments are met.
• Build up good rapport with the other hotel departments.
• Inform the management about any important corporate local events and VIP visits.

Qualifications:

• Strong commercial acumen coupled with a robust personality capable of operating effectively under the pressure and fast-pace of the deal marketplace.
• Excellent interpersonal skills required to challenge, negotiate and operate at a senior level.
• Experience of working on transactions, disputes or completion accounts would be an advantage.
• Previous experience in large hotel conferencing operations.
• Hotel Revenue Management - Thorough understanding of total hotel revenue management concepts, processes, and systems.