Lead Implementation Consultant [CRM BFSI]

Role : Lead Implementation Consultant [CRM BFSI]

About LeadSquared:  

One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.  

Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.

The Role: 

We are looking for a seasoned Implementation Leader to drive large-scale deployments of LeadSquared’s platform. This role will own end-to-end delivery, stakeholder management, and team leadership, ensuring successful implementation, adoption, and long-term customer success.

Key Responsibilities:

Regional Delivery Ownership (North India)

•        Own end-to-end implementation delivery for clients across North India

•        Manage multiple high-value projects, ensuring timelines, quality, and customer satisfaction

•        Act as the escalation point for critical client issues within the region 

Client & Stakeholder Management

•        Build strong relationships with enterprise clients and key stakeholders

•        Lead requirement discussions, solution design, and implementation strategy

•        Drive customer success outcomes and ensure high retention & expansion

Team Leadership & People Management

•        Lead, mentor, and manage a team of Implementation Consultants across North India

•        Drive hiring, onboarding, and capability building within the team

•        Allocate resources effectively and ensure optimal team utilization

•        Set performance goals and conduct regular reviews

Solutioning & Implementation

•        Translate complex business requirements into scalable CRM solutions

•        Design workflows, automations, and integrations using LeadSquared platform

•        Ensure adherence to implementation best practices and standard frameworks

Cross-Functional Collaboration

•        Partner with Sales, Customer Success, and Product teams for seamless delivery

•        Support pre-sales for enterprise deals requiring complex solutioning

•        Provide feedback to product teams based on regional client needs

Requirements: 

•        4–8 years of experience in SaaS implementation/CRM delivery

•        Strong experience in managing enterprise implementations

•        Proven experience in team handling and regional ownership

•        Hands-on experience with CRM platforms

•        Strong understanding of sales, marketing, and operational workflows

•        Excellent stakeholder management and communication skills

Why Should You Apply? 

•        Fast-paced environment with exposure to leading Banks, NBFCs, and FinTech lenders

•        Accelerated growth & rewards based on deal closures and revenue targets

•        Easily approachable management with direct access to leadership

•        Work with the best minds in lending technology and industry leaders

•        Flexible work timings with hybrid working options

•        Opportunity to work on complex, large-scale implementations

•        Collaborative and high-growth culture