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Junior Siebel Support Engineer

Datavail Infotech Pvt. Ltd.
Hyderabad, TS, IN
Full-timeOn-site2+ yrs
1d ago0 view0 clicked apply
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Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2+years

Location: Hyderabad

 

Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

 

Job Description:

 

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:

  • 2+ years supporting Oracle Siebel CRM applications in a production environment.

  • Provide L2/L3 production support for Oracle Siebel CRM/POS System

  • Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.

  • Monitor application health, integrations, workflows, and batch processes.

  • Support releases, deployments, testing, and production validation activities.

  • Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.

  • Maintain operational documentation, knowledge articles, and support procedures.

  • Identify recurring issues and recommend process or system improvements.

  • Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.

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