Customer Success Executive

Customer Success Executive - Creator Growth

📍 Bengaluru (On-site)

💼 Full-time

💰 Salary: ₹6 - 8 LPA (based on experience) + Monthly sales Incentives

🎯 Experience: 1 - 4 Years

About Learnyst

At Learnyst, we are helping educators and creators build their own online academies and turn their knowledge into sustainable businesses.

Unlike traditional SaaS companies where customer success ends after onboarding, we stay invested in what happens after the purchase helping creators launch, sell, and grow.

We are looking for a Customer Success Executive - Creator Growth who will own the growth journey of our creators and help them achieve measurable revenue outcomes.

What You’ll Do

As a Customer Success Executive, you will:

• Own a portfolio of online creators, educators, and entrepreneurs after they join Learnyst
• Guide them from academy setup → course launch → first sales → revenue growth
• Conduct onboarding calls and ensure creators successfully start their journey
• Help creators define their target audience, course strategy, pricing, and launch plan
• Drive creator engagement through workshops, check-ins, and growth programs
• Identify blockers and coach creators towards achieving milestones
• Track creator progress and ensure consistent execution

Your goal is simple:

Help creators succeed and grow their online education business.

Success Metrics

You will be measured on:

• Revenue generated by your creator portfolio
• Creators achieving their first sale within the expected timeline
• Workshop participation and execution
• Customer engagement and retention
• Quality of creator conversations and follow-ups

What We’re Looking For

You should have:

• 1-4 years of experience in Customer Success, Account Management, Inside Sales, or Client Success roles
• Strong communication and relationship-building skills
• Comfort speaking with customers daily over calls
• Experience working in SaaS, EdTech, creator economy, or digital products is a plus
• Understanding of digital marketing fundamentals:
• Audience research
• Lead generation
• Webinar funnels
• Meta Ads basics
• Online course selling

Great If You Have:

• Sold an online course, workshop, or digital product
• Built a personal brand/community on YouTube or Instagram
• Worked with creators, coaches, educators, or founders
• Experience helping customers achieve business outcomes

This Role Is For You If:

• You enjoy talking to customers and helping them win
• You like ownership and measurable outcomes
• You want to understand how online businesses are built
• You enjoy coaching people rather than just solving problems

This Role Is Not For You If:

• You are looking for a ticket-based support role
• You prefer reactive problem-solving over proactive growth
• You are uncomfortable owning business outcomes

Why Join Learnyst?

• Work directly with creators building real online businesses
• Learn the complete creator growth ecosystem courses, marketing, funnels, and sales
• Own meaningful customer outcomes instead of just tasks
• Performance incentives linked to creator success
• Grow with a fast-moving SaaS company building the future of online education

Interested candidates can apply through this post or share their profile at liwin@learnyst.com 

As part of your application, please answer these 3 questions:

1. Tell us about a customer/client you helped achieve a measurable outcome.
2. A creator has joined Learnyst but has not made a sale in 7 days. What would you do next?
3. Have you ever sold or built something online? Tell us about it.

Please send your answers along with your application to: liwin@learnyst.com