Head Of HR Operations

Job Title: HR Operations Head – GCC

Location: Hyderabad

Reports To: Head of HR.

Role Summary

We are looking for a hands-on, execution-driven HR Operations Lead to manage and scale end-to-end HR operations for our Global Capability Center (GCC). This role is responsible for flawless delivery across the employee lifecycle, payroll oversight, compliance governance, HR systems accuracy, and process efficiency.

The ideal candidate thrives in fast-paced, high-growth environments and has a strong bias for action, operational discipline, and process rigor.

Key Responsibilities

1. End-to-End HR Lifecycle Execution

• Drive onboarding, confirmations, transfers, exits, documentation, and employee records management.
• Ensure 100% accuracy and SLA adherence across lifecycle processes.
• Reduce turnaround times (TAT) through process optimization.
• Act as escalation SPOC for operational HR issues.

2. Payroll & Benefits Governance

• Manage payroll inputs, validation, reconciliation, and coordination with vendors.
• Ensure zero payroll errors and 100% statutory compliance.
• Oversee benefits administration, claims resolution, and renewals.
• Maintain audit-ready documentation at all times.

3. HR Systems & Data Accuracy

• Own HRIS data integrity and system workflows
• Monitor data accuracy through periodic audits.
• Generate HR dashboards, headcount reports, and compliance trackers.
• Partner with IT for system enhancements and issue resolution.

4. Compliance & Audit Readiness

• Ensure adherence to labor laws, statutory filings, and internal policies.
• Lead internal and external audits.
• Maintain policy documentation and SOP governance.
• Identify and proactively close compliance gaps.

5. Process Excellence & Automation

• Standardize HR operations across GCC.
• Implement automation and workflow tools to reduce manual effort.
• Track operational KPIs and drive continuous improvement.
• Eliminate process inefficiencies and duplication.

6. Vendor & Stakeholder Management

• Manage payroll, benefits, and background verification vendors.
• Conduct periodic vendor performance reviews.
• Partner closely with Business HR, Finance, TA, and Legal teams.
• Ensure alignment between global policies and local execution.

Ideal Candidate Profile

• 8–12 years of HR experience with strong focus on operations.
• 4+ years in GCC / Shared Services / MNC environment.
• Hands-on payroll management experience.
• Strong HRIS ownership and reporting capability.
• Proven experience in high-volume, high-growth environments.
• Strong documentation and process orientation.

Execution Competencies Required

• Strong operational control mindset
• Attention to detail & accuracy
• Data-driven decision-making
• Problem-solving under pressure
• SLA & KPI management
• Process governance & audit readiness
• High ownership & accountability

Performance Metrics

• 100% payroll accuracy
• SLA adherence > 98%
• Zero compliance escalations
• Reduction in HR lifecycle TAT
• Audit observations closure rate
• HR data accuracy score

What Success Looks Like in 6–12 Months

• HR operations fully standardized across GCC
• Clear SLA dashboard with weekly tracking
• Payroll delivered without rework or escalations
• All processes documented and audit-ready
• Improved employee experience through faster response times