T
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Quality Analyst

TP
Mohali, PB, IN 
+1 more
1 - 3 yrs
5ds ago2 views0 clicked apply
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Key Responsibilities: -



  • Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
  • sProvide constructive feedback and coaching to agents to improve performanc
  • eIdentify gaps in communication, process adherence and customer handlin
  • gPrepare and maintain quality reports, dashboards and analysis for leadershi
  • pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC


R
Qualification require


  • d:
    Graduate in any str
  • eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc


ess
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