Senior Presales Engineer

Job title: Sr. Pre-Sales Engineer

Reports to: AVP Technology & Research

Description:

We are seeking an experienced and technically strong Sr. Presales Engineer to support and drive our pre-sales function across the Asia-Pacific region. This role combines hands-on technical expertise, solution consulting, customer engagement, and commercial support to help win strategic deals and deliver successful customer outcomes.

You will work closely with sales, product, support, and customers to understand business and technical requirements, design appropriate solutions, deliver compelling product demonstrations, and provide technical guidance throughout the sales cycle.

The ideal candidate will have strong experience in enterprise technology solutions, excellent communication and presentation skills, and the ability to translate complex customer requirements into practical and compelling solutions. Experience in digital signage is highly desirable and will be viewed as a significant advantage.

Roles and responsibilities:

• Partner closely with the sales team to understand customer requirements and develop appropriate technical solutions.
• Lead technical discovery sessions with customers to identify business needs, technical requirements, challenges, and opportunities.
• Design and present tailored solutions that address customer requirements and demonstrate clear business value.
• Conduct product demonstrations, technical presentations, proof-of-concepts, workshops, and solution briefings for customers and prospects.
• Provide technical expertise and support throughout the pre-sales and sales lifecycle.
• Prepare solution proposals, technical documentation, presentations, architecture diagrams, and responses to RFPs/RFIs.
• Address complex product and technical queries and act as a senior technical point of contact for key customers.
• Collaborate with product and engineering teams to clarify product capabilities, limitations, integrations, and roadmap considerations.
• Provide technical input on customer-specific requirements, integrations, upgrades, and feature recommendations.
• Support post-sales handover by ensuring that customer requirements, solution designs, and expectations are clearly communicated to implementation and support teams.
• Deliver customer training and technical enablement sessions to ensure customers can maximise product value.
• Identify opportunities to expand existing accounts through additional solutions, upgrades, integrations, and capabilities.
• Provide structured customer feedback to product teams to help influence product improvements and roadmap decisions.
• Work with sales teams to develop technical strategies for new business opportunities and strategic accounts.
• Stay current with industry trends, emerging technologies, and competitive solutions relevant to the company's products and customers.
• Help define and continuously improve pre-sales processes, technical documentation, demonstration standards, and best practices.
• Track and report on pre-sales activities, opportunity progress, customer engagements, and relevant sales performance metrics.
• Support regional sales initiatives and represent the pre-sales function in customer and internal meetings.
• Identify opportunities to improve operational efficiency and reduce unnecessary technical and support effort across the customer lifecycle.

Core competencies (Must Have):

• 5–7 years of proven experience in Pre-Sales, Solutions Engineering, Sales Engineering, Technical Consulting, or a similar customer-facing technical role.
• Strong technical background with hands-on experience in digital technologies and enterprise solutions.
• Demonstrated ability to understand complex customer requirements and translate them into compelling technical solutions.
• Strong experience delivering product demonstrations, technical presentations, workshops, and proof-of-concepts.
• Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and senior business stakeholders.
• Strong customer-facing and consultative selling skills.
• Ability to work effectively with sales, product, engineering, implementation, and support teams.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and customer requirements.
• Experience working with customers across multiple APAC markets, with an understanding of regional business and cultural nuances.
• Ability to manage multiple opportunities and priorities in a fast-paced sales environment.
• Experience with enterprise software, SaaS, digital platforms, APIs, integrations, or related technologies.

Other competencies:

• Positive, collaborative attitude and strong team player mentality.
• Strong interpersonal skills and the ability to build lasting client relationships.
• Strong commercial acumen with an understanding of how pre-sales contributes to revenue growth.
• Ability to produce clear, professional, and grammatically correct written business correspondence.
• Familiarity with software and front-end development concepts.
• Adherence to all company policies and procedures.

Other competencies:

• Previous experience in the digital signage industry is highly desirable and will be a significant advantage.

Qualification:

• BSc degree in Computer Science or a relevant technical field.
• Post-graduate qualification in Sales, Marketing, or equivalent experience